Refund and Returns Policy
Welcome to Metal Body T-Shirt!
At Metal Body T-Shirt, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help. Please review our Refund and Returns Policy for details on how to return or exchange your items.
Return Eligibility
To be eligible for a return, please ensure that:
- The item was purchased within the last 30 days.
- The item is in its original condition, unworn, unwashed, and with all tags attached.
- The item is not a final sale or a non-returnable item (e.g., customized products).
Return Process
- Contact Us: To initiate a return, please contact our customer service team at [Your Email Address] with your order number and the reason for your return. We will provide you with a return authorization and instructions on how to send your item back to us.
- Prepare Your Return: Pack the item securely in its original packaging, including all tags, accessories, and any documentation that came with the item.
- Ship Your Return: Ship the item to the address provided by our customer service team. We recommend using a trackable shipping method to ensure the item reaches us safely.
Refunds
Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. If the return is approved, we will process your refund to the original payment method within [7-10] business days. Please note that shipping costs are non-refundable.
Exchanges
If you would like to exchange an item for a different size, color, or style, please contact us at [Your Email Address] with your order number and the details of the exchange request. We will provide you with instructions on how to proceed. Please note that exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Your Email Address] with your order number and a description of the issue. We may request photos of the damaged or defective item. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Customized or personalized products
- Gift cards
- Final sale items
Return Shipping Costs
You will be responsible for paying the shipping costs for returning your item, unless the return is due to a mistake on our part (e.g., incorrect or defective item). In such cases, we will cover the return shipping costs.
Contact Us
If you have any questions or need assistance with a return or refund, please contact us at:
Metal Body T-Shirt
Email: contact@metalbodytshirt.com
Phone: +88 018 11 111 111
Address: Infont of AL-hellal Hospittal,
Mirpur-10, Dhaka-1212